My name isAndrew Thompson

And I've worked with all manner of companies and product areas:

These artifacts should help give you a sense of how I work individually and as part of a team (or teams)

Synopsis

End-to-end guest experience designed, built, & launched from scratch in less than 2 quarters

My Role

Lead Mobile Product Designer

Outcomes

30% less calls to customer support
NPS score of guests using the app was average of 9 points higher than overall average
60,000 distinct users in under 2 months

Synopsis

Empowering Line of Business leaders to identify issues and opportunities in their organization's collaboration.

My Role

Senior Product Designer

Outcomes

Delivered new, unique value to analysts, leaders, HR, and more
Increased premium seats for the Viva Insights product
Enabled our customers' analysts and admins to show the value and ROI and make the case for more premium seats
Developed meaningful, collaboration-enhancing processes and operations between design and product, engineering, sales, and more

Synopsis

Empowered Savant Systems to bring its new, sophisticated home energy systems to new and existing customers.

My Role

Lead Product Designer

Outcomes

Increased subscription and hardware revenue growth with existing customers and new customer segments
Designed a cohesive experience across multiple platforms and audiences, requiring intense collaboration between many different hardware & software engineering teams, sales/marketing, c-suite, etc

Synopsis

Extending a newly rebuilt, modern payroll platform to the complex needs of large, multi-division organizations

My Role

Senior Product Designer

Outcomes

Turned a highly complex legacy workflow into a single batch process for the reports payroll depends on
87% of users preferred seeing all available reports rather than only those they'd run before
Designed around real system constraints by working with engineering early, so long-running reports process in the background while users carry on