My name is
Andrew Thompson
And I've worked with all manner of companies and product areas:
B2B, B2C, and government
Mid-stage startups and larger organizations
Below you'll find a few case studies and snapshots
These artifacts should help give you a sense of how I work individually and as part of a team (or teams)
Outcomes
30% less calls to customer support
NPS score of guests using the app was average of 9 points higher than overall average
60,000 distinct users in under 2 months
Synopsis
End-to-end guest experience designed, built, & launched from scratch in less than 2 quarters
My Role
Lead Mobile Product Designer
Outcomes
30% less calls to customer support
NPS score of guests using the app was average of 9 points higher than overall average
60,000 distinct users in under 2 months
Synopsis
End-to-end guest experience designed, built, & launched from scratch in less than 2 quarters
My Role
Lead Mobile Product Designer
Outcomes
30% less calls to customer support
NPS score of guests using the app was average of 9 points higher than overall average
60,000 distinct users in under 2 months
Synopsis
End-to-end guest experience designed, built, & launched from scratch in less than 2 quarters
My Role
Lead Mobile Product Designer
Outcomes
Delivered new, unique value to analysts, leaders, HR, and more
Increased premium seats for the Viva Insights product
Enabled our customers’ analysts and admins to show the value and ROI and make the case for more premium seats
Developed meaningful, collaboration-enhancing processes and operations between design and product, engineering, sales, and more
Synopsis
Empowering Line of Business leaders to identify issues and opportunities in their organization's collaboration.
My Role
Senior Product Designer
Outcomes
Increased subscription and hardware revenue growth with existing customers and new customer segments
Designed a cohesive experience across multiple platforms and audiences, requiring intense collaboration between many different hardware & software engineering teams, sales/marketing, c-suite, etc
Synopsis
Empowered Savant Systems to bring its new, sophisticated home energy systems to new and existing customers.
My Role
Lead Product Designer
Outcomes
Delivered new, unique value to analysts, leaders, HR, and more
Increased premium seats for the Viva Insights product
Enabled our customers’ analysts and admins to show the value and ROI and make the case for more premium seats
Developed meaningful, collaboration-enhancing processes and operations between design and product, engineering, sales, and more
Synopsis
Empowering Line of Business leaders to identify issues and opportunities in their organization's collaboration.
My Role
Senior Product Designer
Outcomes
Increased subscription and hardware revenue growth with existing customers and new customer segments
Designed a cohesive experience across multiple platforms and audiences, requiring intense collaboration between many different hardware & software engineering teams, sales/marketing, c-suite, etc
Synopsis
Empowered Savant Systems to bring its new, sophisticated home energy systems to new and existing customers.
My Role
Lead Product Designer
Outcomes
Increased subscription and hardware revenue growth with existing customers and new customer segments
Designed a cohesive experience across multiple platforms and audiences, requiring intense collaboration between many different hardware & software engineering teams, sales/marketing, c-suite, etc
Synopsis
Empowered Savant Systems to bring its new, sophisticated home energy systems to new and existing customers.
My Role
Lead Product Designer
Outcomes
Increased subscription and hardware revenue growth with existing customers and new customer segments
Designed a cohesive experience across multiple platforms and audiences, requiring intense collaboration between many different hardware & software engineering teams, sales/marketing, c-suite, etc
Synopsis
Empowered Savant Systems to bring its new, sophisticated home energy systems to new and existing customers.
My Role
Lead Product Designer
My work at Paychex
Synopsis
I worked on many solutions at Paychex, so I've started creating mini case studies of some of the more interesting projects.
My Role
Lead Mobile Product Designer
