My name is
Andrew Thompson
I've worked with all manner of companies and product areas:
B2B, B2C, and government,
Mid-stage startups and larger organizations
Below you'll find a few case studies and snapshots
These artifacts should help give you a sense of how I work individually and as part of a team (or teams)
Outcomes
30% less calls to customer support
NPS score of guests using the app was average of 9 points higher than overall average
60,000 distinct users in under 2 months
Synopsis
End-to-end guest experience designed, built, & launched from scratch in less than 2 quarters
My Role
Lead Mobile Product Designer
Outcomes
Designed a cohesive experience across multiple platforms and audiences. This required intense collaboration between many different hardware & software engineering teams
Increased growth with existing customers (luxury home automation) and new markets (homeowners with solar, battery, etc)
Synopsis
Empowered Savant Systems to bring its new, sophisticated home energy systems to new and existing customers.
My Role
Lead Product Designer
My work at Paychex
Synopsis
I worked on many solutions at Paychex, so I've started creating mini case studies of some of the more interesting projects.
My Role
Lead Mobile Product Designer
